Terms and Conditions

The terms and conditions given below ("T&C") govern "Travel Agent Rewards". Travel Agent Rewards refers to FabHotels’ loyalty membership rewards program of Casa2 Stays Private Limited ("FabHotel") intended for the benefit of its travel agent customers who have enrolled as Members under the Program. Should you require any clarifications regarding the Program you can contact ta.support@fabhotels.com.

1. Definitions

  • "Travel Agent Rewards" or "Program" refers to the loyalty membership rewards or benefits program as offered by FabHotels.
  • "Member" shall mean an individual who has been enrolled as a member for the Travel Agent Rewards program.
  • “User" shall mean an individual who is a travel agent customer of FabHotels and wishes to enroll in the Travel Agent Rewards program, and has read and agreed to all the terms and conditions as listed in this 'T&C'.
  • "Credits" means the Fab credits that are added to a Member's account under the Program, that a Member has become eligible for, based on his utilisation of the Services, per the T&C, and which can be redeemed for Benefits, as applicable from time to time.
  • "Eligible Booking Channels" shall mean a booking made through any of the following channels: (1) travel agent Booking Portal. FabHotels reserves the right to add or remove any booking channel from the above list without any prior notice.
  • "Eligible Charges" are the pre-tax charges incurred by a Member to book a room in a Participating Fab Hotel i.e. the room charges, provided the booking has been done from the Eligible Booking Channels. Provided however that Eligible Charges do not include: (a) Room charges that are included in the definition of ineligible rates; (b) Charges for food and beverages (breakfast, food/ beverage at restaurants, room service and mini-bars), telecommunication, laundry, spa and other services; (c) Charges for banquets, conference, meetings, weddings and other similar functions; (d) Use of business centre facilities; (e) Complimentary services; (f) pre tax room charges paid through Fab credits; or (g) Any other charges not included in Eligible Charges. Fabhotels reserves the right to add, modify or remove any eligible charge from the above list without any prior notice.
  • "Ineligible Charges" are defined as room charges where booking is made by a customer via any Other Booking Channel.
  • "Other Booking Channels" shall refer to any booking channel excluding the Eligible Booking Channels, including but not limited to online booking channels such as Booking.com, MakemyTrip.com, Agoda.com, Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com,Travelguru.com, Yatra.com, Cleartrip.com or any other similar travel websites or a third party.
  • "Benefit" is the benefit and/or service that a Member can avail through exchange of his/her credits.
  • "Participating FabHotels" refers to the Stay Partners listed as offering Fab credits to the Member for stays under Travel Agent Rewards program.
  • "Qualifying FabHotels" refers to the Stay Partners listed as eligible for redemption of Fab credits by the Members for stays under Travel Agent Rewards program.
  • "Services" shall mean the service being provided by FabHotels, of connecting customers Stay Partners through the Website, the App, and various other sales channels, with assured essentials and prompt services.
  • "Stay Partner" refers to the independent third-party hotel operators or owners who FabHotels partners with, from time to time, who offer budget hotel rooms and such other accommodation on rent.
  • "Website" means the FabHotels' travel agent booking portal website, i.e, https://agents.fabhotels.com

2. General

  • In addition to the T&C, the general terms and conditions applicable to all the guests staying at FabHotels' Stay Partners shall also be applicable to Members under the Program.
  • Membership and benefits of Fab Rewards are offered at the sole discretion of FabHotels, and FabHotels reserves the right to cancel, change or substitute any Benefits or this Program at any time, at its sole discretion without prior notice.
  • Membership to Travel Agent Rewards program is void if prohibited by law in the country of the Member's domicile.
  • Membership to Travel Agent Rewards program entitles members to earn Fab credits, which can be redeemed for Benefits in accordance with these T&C.
  • Travel Agent Rewards program is applicable only at the Participating Fab Hotels and Qualifying Fab Hotels.
  • FabHotels reserves the right to discontinue membership to Travel Agent Rewards program to any Member who appears to be using the Program in a manner inconsistent with the terms and conditions, or intent of the Program, or any portion of the Program, including, but not limited to, Reward redemption. FabHotels also reserves the right to discontinue membership for any Member who acts in a manner inconsistent with applicable law. Discontinued membership may result in the loss of all accumulated credits and the cancellation of all the Travel Agent Rewards program, Benefits and privileges.

3. Enrolment and membership

  • Only travel agent users may become Members of Travel Agent Rewards program.
  • Members cannot maintain membership in, or earn credits on multiple accounts
  • By default, FabHotels shall auto-enroll a User as a Member of Travel Agent Rewards program at the time of onboarding of a travel agent and has agreed to enrolment in Travel Agent Rewards program. An option to opt-out of the Program shall be provided to the User by writing with account details to ta.support@fabhotels.com. Fabhotels reserves the right to suspend or terminate user's Account and his / her access to Travel Agent Rewards program if any information provided by the user during the registration process or thereafter proves to be inaccurate, not current or incomplete.
  • A unique mobile number of the user shall be treated as his or her membership number.
  • Enrolment onto Travel Agent Rewards program must be in the individual's full legal name, and proof of identification will need to be provided on request.
  • Any change of information of a Member registered under Travel Agent Rewards program including any change in mobile number, must be notified by the Member to FabHotels in writing- within 10 days of such change.
  • Travel Agent Rewards program has no predetermined termination date and may continue until FabHotels decides to terminate the Program, at any time, with or without notice to the Members. Accumulation of credits will cease immediately on termination of the Program. However, Members will be given time, as decided by FabHotels, from the date the Program termination is announced, to redeem their credits, in accordance with the Program.
  • FabHotels reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, reward or reward levels pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of credits or Benefits already accumulated. For instance, FabHotels may increase or decrease the credits required for a Benefits, or limit the number of Participating FabHotels for a particular reward.
  • FabHotels reserves the right to grant or refuse membership to Travel Agent Rewards program.
  • Credits issued have no monetary value and cannot be bartered or sold by members for cash at any point of time. These credits may only be exchanged for Benefits or offer through Travel Agent Rewards program. Any credits, which FabHotels deems to have been transferred, sold or assigned in violation of the program T&C may be confiscated or cancelled.
  • All interpretations of the T&C shall be at the sole discretion of FabHotels.
  • Each Member is responsible for remaining knowledgeable about the T&C and the number of credits in his or her account. Fabhotels will take its best efforts to send correspondence to active Members to advise them of matters of interest, including notification of Program changes and credit updates. However, neither FabHotels, its subsidiaries, affiliates or associates or Program management service providers nor the Participating Fab Hotels in the Program will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.
  • Accrued credits do not constitute property of the Members. Except as specifically provided herein, no accrued credits are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. In the event of death of any Member, Travel Agent Rewards program will be suspended with respect to such Member and all accrued credits will stand cancelled.
  • FabHotels is not responsible, and assumes no liability for changes or discontinuance of services provided by a Stay Partner, that may affect the Program, Benefits offered, the accrual of credits or devaluation of credits.
  • The Program and any benefit, offering, or Benefits relating to the Program, shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between FabHotels and Travel Agent Rewards program Members.
  • Nothing in the Travel Agent Rewards program is intended, or shall be construed to create or establish any agency, partnership or joint venture relationship between FabHotels and its Stay Partners.
  • The information, including the Account Information that the Member provides to FabHotels when completing the application and redeeming credits is processed in FabHotels' internal systems. Communication of relevant information is important to administering Travel Agent Rewards program and providing the Member with the opportunity to maximize the benefits of the Membership. The Member acknowledges that FabHotels may disclose Member information to: Fabhotels and its group companies if any; Stay Partners, franchisees, fulfilment houses, email service providers and mail houses that process mail for such entities. In choosing to become a Travel Agent Rewards program, the Member consents to receive all kinds of information described above. However, the Member will be given the opportunity to define and modify mailing preferences.
  • FabHotels may send communication relating to the Benefits or the Program, via SMS or by voice call on the contact number given by the Member at the time of booking. The Member hereby unconditionally consents that such communications via SMS and/ or voice call by FabHotels is (a) upon the request and authorization of the Member, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Member will indemnify Fabhotels against all types of losses and damages incurred by Fabhotels due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the Member on Fabhotels with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Member for any reason whatsoever.

4. Accrual of credits

  • Credits will be awarded on all Eligible Charges only from the date of the Member's enrolment into the Program. No retro credits will be given for transactions prior to enrolment.
  • Members can only earn credits from the Program start date as defined by FabHotels. No credits will be earned for any amounts charged before the start date of the Program. This includes cases where a Member has checked-in a hotel before the Program is launched and checks out after the start date of the Program. For example: if a Member checks in on 01 January 2018, checks out on 20 January 2018 and the start date of the Program is 15 January 2018, then the Member will not be eligible for any credits on such booking.
  • A Member shall be entitled to receive the credits equivalent to 3% of the pre-tax room tariff amount only after successful completion of a transaction. A transaction shall be considered to have successfully completed once the Member has checked-out and made complete payment of the transaction amount. FabHotels shall add the credits to the member's account only after the Member has checked-out. No credits shall be added at the time of booking creation, check-in or at the time of partial payment.
  • If the booking is done through any ineligible Booking Channel, then, no credits will be credited to the Member's account.
  • The credits entitlement and the corresponding Benefit associated with the credits is subject to change at sole discretion of FabHotels with or without prior notice to the Members.
  • Any fractional credits earned will be rounded down to the nearest integer. For example, if a Member earns 125.40 or 125.60 credits from a transaction, it will be calculated as 125 credits.
  • In cases where the Member is given a discount after the stay has been completed, the appropriate number of credits based on the discount provided will then be deducted from the member's balance although he or she may have already been communicated the credits status based on the pre-discounted amount.
  • FabHotels reserves the right to deduct credits from a member's account balance if the credits have been erroneously credited to the account with or without notice to the Member.
  • No credits will be awarded for complimentary or barter rooms, house guests, free stays and complimentary stays.
  • If a Member believes he/she has not received credit(s) for Eligible Charges, he/she must submit a written request for such credit(s) to FabHotels, together with the original invoice of the Member's hotel stay. Requests must be received by FabHotels within 7 days of receipt of credits update or 10 days after check-out, whichever is earlier.
  • This retrospective crediting of credits may be offered to Members only on presentation of original invoices. No crediting will be done where the Member has failed to quote his/her registered mobile number at the time of bill settlement.

5. Expiry of credits

  • All credits will remain valid till a pre set expiry date. This expiry date will be mentioned with each credit towards the Member's account.

6. Membership benefits

  • A number of services and benefits available to Members of Travel Agent Rewards program are offered solely at the discretion of FabHotels.
  • Travel Agent Rewards program can be utilized in conjunction with other prevailing offers or discounts on the Travel Agent Booking Portal.

7. Rewards and redemption

  • Credits can be redeemed by a Member against eligible booking made through eligible channel only in a Qualifying Fab Hotel via the Travel Agent Booking Portal only. If a Member books a room from any Other Booking Channel apart from the eligible booking channel then he or she cannot redeem the credits.
  • All taxes and applicable incidental expenditures associated with a Member gaining credits under this Program, or on claiming a Benefit will be borne by the Member unless mentioned otherwise.
  • FabHotels will not meet the cost of any tax, which may be levied on stay Benefits in this Program. This is the sole responsibility of the Member.
  • Participating Fab Hotels, Qualifying Fab Hotels and Benefits classification may change at any time without notice, at the sole discretion of FabHotels.
  • If the Member has redeemed the credits against booking a room in a Qualifying Fab Hotel via the travel agent Booking Portal, but subsequently cancels the booking within the terms of FabHotels' cancellation policy, then the credits redeemed by the Member against such booking shall be re-credited to his or her membership account. However, if the Member cancels the booking in violation of the cancellation policy or is a no-show, then the credits so redeemed by the Member against such booking shall be forfeited, no credits shall be re-credited to his or her membership account, and despite any partial refund being processed to the Member's account, the credits shall, in no case, be re-credited back to the Member.
  • Benefits cannot be exchanged for cash, credits or any other form of goods or services except as indicated in the indicated redemption voucher.
  • Blackout dates may be applicable for room stay redemptions under the Program. If a room is available at any Qualifying Fab Hotel across any room category, credits can be redeemed for a stay at the particular room category. Provided that Fabhotels reserves the right to alter this anytime at its sole discretion.
  • Reward credits cannot be utilised for taxes, paying booking related taxes/ walk-in/ Phone/ travel agent/ travel agent/OTA/ other offline channel bookings.
  • A member while making a booking through the Travel Agent Booking Portal shall be allowed to use a predefined percent of total available Fab credits from his account, which shall be calculated by the system and is subject to change without prior intimation. This shall be only applicable on room tariffs.

8. Modification of the Terms of Use

  • FabHotels reserves the right, in its sole discretion, to change, modify, or otherwise amend these Terms of Use, and any other documents incorporated by reference herein, at any time. If at any time the user finds these Terms of Use unacceptable or if the user does not agree to these Terms of Use, the user should kindly not use or continue to use Travel Agent Rewards program. FabHotels may revise these Terms of Use at any time without notice to the user and the member. It is the user's and member's responsibility to review these Terms of Use periodically.

9. Representations and Warranties

  • The user acknowledges that he / she is solely responsible for maintaining the confidentiality of the Account Information that he / she has provided to FabHotels. The data so provided can be stored on servers located outside India. The Member agrees to immediately notify FabHotels of any unauthorized use of his / her account by a third party and the Member acknowledges that FabHotels will not be liable for any direct or indirect damage caused to the user because of such unauthorized use of Account Information by a third party. Lawfully such data can be used for internal analysis of the company.
  • The Member agrees that he / she shall be providing sensitive and personal information including but not limited to Account Information (collectively "SPI") which falls within the ambit of the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011. The Member consents to receiving communications from Fab on a periodic basis vide this SPI transmitted by the Member to FabHotels. FabHotels agrees to take all necessary steps to secure and maintain the confidentiality of the SPI that the Member has transmitted in consonance with the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011. However, the user acknowledges that FabHotels will not be liable for any disclosure of user's SPI because of an error in transmission or unauthorized actions of third parties.
  • By enrolling in Travel Agent Rewards program, the Member further represents and warrants that:
  • 1. He / She is 18 years of age or older and that the reward and benefits drawn by the Member from Travel Agent Rewards program shall not violate any applicable law or regulation.
  • 2. All registration information that the Member submits is truthful and accurate, and the Member agrees to maintain the accuracy of such information.
  • Member's use of Travel Agent Rewards program shall be subjected to the following restrictions:
  • The Member should not decompile, reverse engineer, or disassemble the content of Travel Agent Rewards program.
  • The Member should not remove any copyright, trademark registration, or other proprietary material from Travel Agent Rewards program.
  • The Member should not use Travel Agent Rewards program in any way that is unlawful, or harms FabHotels or any other person or entity, as determined by FabHotels at its sole discretion.
  • The Member should not engage in any form of antisocial, disrupting, or destructive acts, including "flaming,""spamming,""flooding,""trolling," and "phishing" as those terms are commonly understood and used on the Internet.
  • All information, content and material contained in Travel Agent Rewards program are FabHotels' intellectual property. All trademarks, services marks, trade names, and trade dress are proprietary to FabHotels. No information, content or material from Travel Agent Rewards program may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without FabHotels' express written permission.

10. Disclaimer of Warranty

  • FabHotels provides access to Travel Agent Rewards program on an "as is" basis and hereby disclaims all warranties, express, implied or statutory, including, without limitation, any implied warranty of fitness for a particular purpose, merchantability, non-infringement or title.

11. Indemnification

  • The Member agrees to indemnify and hold harmless FabHotels, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives ("Indemnified Parties") from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Services, violation of these T&C, or infringement, of any intellectual property or other right of any person or entity. FabHotels will notify you promptly of any such claim, loss, liability, or demand made by a third party on any of the Indemnified Parties, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

12. Limitation of Liability

  • In no event, shall FabHotels, or any of its directors, officers, employees, agents or content or service providers (collectively, the "Protected Entities") be liable to any Member for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Travel Agent Rewards program or the content, materials and functions related thereto.
  • In no event shall the total aggregate liability of the Protected Entities to a user for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from these Terms of Use or a user's use of the Travel Agent Rewards program exceed the balance credits lying in that user's account.

13. Intellectual Property

  • All information, content and material contained in Travel Agent Rewards program including but not limited to trademarks, copyrights, patents and designs and all other forms of proprietary and non-proprietary information provided by you or FabHotels in facilitating the services is the sole intellectual property of FabHotels. All trademarks, services marks, trade names, and trade dress are proprietary to FabHotels. No information, content or material from the Program may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without FabHotels' express written permission.
  • The Member provides a royalty-free, perpetual, irrevocable, non exclusive right and license for FabHotels to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and the Member waives any claim to the contrary over all feedback, comments, ideas or suggestions or any other content provided by him / her to FabHotels by way of this Travel Agent Rewards program.

14. Severability

  • Each paragraph, clause, sub-clause and provision of these Terms of Use shall be severable from each other and if for any reason, any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of these Terms of Use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid term and condition, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.

15. Governing Law and Dispute Resolution

  • These T&C are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any action, suit or other legal proceeding, which is commenced to resolve any matter arising under or relating to these T&C, shall be subject to the exclusive jurisdiction of the courts at New Delhi.

16. Waiver

  • Any failure of FabHotels to exercise or enforce any right or provision of these T&C shall not operate as a waiver of such right or provision.

17. Grievance Redressal

  • If the Member believes that his / her rights have been violated or has any other grievance due to use of Travel Agent Rewards program, the Member can contact the Grievance Officer to redress the same at ta.support@fabhotels.com
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